Shipping policy

At Medezs, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below to understand our processes, timelines, and guidelines.

1. Order Processing

Orders are typically processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed, you will receive a confirmation email with your tracking details.

2. Shipping Methods & Delivery Times

We offer standard shipping across India. Delivery times may vary depending on your location:

Standard Shipping: Estimated delivery time is 5-10 business days.
Express Shipping: Available for select locations with delivery in 2-5 business days (additional charges apply).

Please note: Delivery times are estimates and may be affected by external factors such as weather, public holidays, and courier delays.

3. Shipping Charges

Standard Shipping: A flat fee of ₹[Shipping Rate] for all orders.
Free Shipping: On orders above ₹[Minimum Order Value].
Express Shipping: Charges will be calculated at checkout based on your location and order size.

4. Order Tracking

Once your order has shipped, you will receive an email with tracking information.
You can track your order status using the tracking link provided in the email or by logging into your account on our website.

5. Address & Delivery Issues

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).

6. Delayed or Lost Packages

If your package is delayed beyond the estimated delivery time, please contact our customer support team for assistance.
In rare cases of lost packages, we will work with the courier company to resolve the issue. Refunds or replacements will be provided based on the outcome of the investigation.

7. International Shipping

Currently, Medezs only ships within India. We do not offer international shipping at this time.

8. Contact Us

If you have any questions or concerns about your order or our Shipping Policy, please get in touch with our customer support team:

Email: medezs.help@gmail.com